Ragamuffin Soul - Latest Comments in Ragamuffin Soul » Dear Enterprise Rent-A-Car

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

photog — Mon, 15 Dec 2008 02:34:08 -0000

I feel you're pain. I am returning my rental tomorrow morning.

We rented a full-size non-smoking vehicle for a road trip from Houston to Dallas this weekend. They delivered to my wife an obviously smoked-in intermediate with a flat tire. But I didn't discover the situation until after I got ready to leave on Friday evening (after they were closed, of course). After being told by the Houston office that a Dallas office would exchange the car, the Dallas office refuse because there were no "mechanical problems" and I was a bit heated with the agent.

We won't be renting from them again!

Can't believe Rich has been gone for over ten years!

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

TIM — Wed, 22 Oct 2008 16:21:31 -0000

I am the customer who reserved a vehicle online and was given a confirmation number. This is the customer who arrived to pick up the vehicle and was told there were no vehicles available even though it was reserved and confirmed!!!

Enterprise SUCKS!

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Rent a car — Thu, 09 Oct 2008 06:40:59 -0000

Promotor Services offers one of the best Car Rental services in Romania. We provide a wide range of cars at low prices and flexible terms, for business travelers and tourists alike. If you are looking to spend less on car rentals and more on enjoying your visit, we can help you make the best choice.
We will never let you down mr. Carlos Whittaker!

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

hawaiian bananas — Thu, 25 Sep 2008 13:05:35 -0000

Guess what? They twice put me in vehicles w/ bad brakes and did not care!!
The kids I was driving around in one vehicle found disgusting used Qtips and other gross things under the seats. And are we are supposed to just take this kind of service??????
I can't get them to even pick up the van I have presently, the one with bad brakes. After leaving many messages, the district manager in Santa Clarita valley, Ca., (Jeff} won't call back. Customer service wouldn't give me the corp. ph. #. I googled it and called Missouri. They said it would take at least 24 hours to get back to me. ARRRRHHHHHH!!!
To top it off I am expected to give them $12 a day on top of my insurance coverage to pay the difference a day for this broken car [It is an insurance contract rental}. Talk about shady practices!! And I approve this BLOG : )

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

John — Thu, 14 Aug 2008 20:36:55 -0000

Andy Taylor, owner/ceo of enterprise prides himself on, and has stated in several published interviews how he has empowered ALL his employees to make decisions on their own. Branch Managers are empowered to decide for themselves how to run their branches. The branch manager of that office could have put you in a car. Sounds like the branch manager was lying or.......Andy Taylor was.

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Steve Iwaka Area Manager Charl — Thu, 14 Aug 2008 10:42:13 -0000

I totally feel your pain. I had an incident with Enterprise rent-a-car out of Nations Ford Rd. in Charlotte on the 4th of July. I am having to pay for damage on a car that had some minor scratches on it. The car I was given was definitely not what I reserved, and by the end of it all they switched cars on me 3 times. Mind you it was a busy 4th, and I or the guy (Rob)who rented me the car lied about doing the walk-around. I was being considerate at trying to let him to help another client because they were so busy. This is the thanks I get. A bill for 310 bucks. Instead of eating what would have been my next car rental anyway. Now they have lost a customer for life. I just rented from Avis on a trip to New York. To see more about how bad Enterprise sucks go to: www.failingenterprise.com

Vincent

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Moldovan — Wed, 13 Aug 2008 06:43:05 -0000

Company offers you to rent cars in Moldova. The best rent car Moldova and the best rent apartment Moldova.

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Matthew — Thu, 24 Jul 2008 14:17:51 -0000

I work for Enterprise. I've been on the other side of the counter during a similar story. Trust me, we don't like turning people away. I got 12 people in my HQ checking every ticket. They have little macros that pop up little flags everytime we bend the rules. So I get emails telling me I shouldn't have rented to this Debit card or this CCard wasn't scanned. If we don't scan the actual card that ccard company will do a BC (Bank Chargeback). So taking your wifies ccard number over the phone is just giving you a free car. Yeah some companies will do that, but my accountants don't want to have to call ccard companies and work hard for the payment. All in all, please don't take it personally. We hate not renting a car, but there are so many rules it would be impossible to tell them to every customer over the phone. And on the internet noone reads all the rules that are posted.

Take care,

Matthew
Assistant Manager
Lyndhurst, NJ

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Eddie — Wed, 02 Jul 2008 09:12:11 -0000

Ha Ha Ha...get a real credit card and this problem won't happen. A debit card is not a credit card...

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Shawnna Andrews — Mon, 12 May 2008 01:21:57 -0000

yeah enterprise sucks bad go to hertz they are much better enterprise employees lie to you all the time im glad you wrote this blog just mabey we can put them out of buisness

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

tom — Sat, 10 May 2008 23:50:29 -0000

I have been to that website many times. I use it as a tool to run a better business. I do not agree with many of the things on the website, but beneath the anger for anger's sake of many people are legitimate issues that need to be addressed. I am not some rookie who looks at Enterprise all doe-eyed as it they can do no wrong. I realize that there are abuses, but as I said in my initial post - the people who wrote the mission statement that Carlos posted on the website truly believe in it and so do many of us - including myself. You might consider reading "Exceeding Customer Expectations" by Kirk Kazanjian, if only to learn a bit more about the founder and the owning family and what they stand for. Enterprise is a huge company, and like any big company, the original ethos gets diluted as it gets larger and it becomes more difficult to make sure everyone abides by it. However, there are many of us who still do this. I can honestly say I have never worked with a better group of people than with those in my region.

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Steve Williams — Sat, 10 May 2008 12:52:53 -0000

CHECK OUT WWW.FAILINGENTERPRISE.COM

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

tom — Thu, 08 May 2008 02:02:40 -0000

I currently work for Enterprise as a branch manager. I truly am sorry for your experience. While it is a matter of policy to only rent to local renters on a cash or debit baasis (though I realize that individual branches make exceptions - mine is often one of them), the manner in which they dealt with you was atrocious and there is no excuse for it. I would ask, however, that you not judge the entire company based on the poor quality of service you received from one office. Just like any large company, Enterprise has some people who should probably not be there. The people who wrote that mission statement that you posted truly believe in those ideals and I hope you can see that the majority of us who work for Enterprise abide by them too. I do hope that you will give Enterprise another chance some day.

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Jen — Wed, 30 Apr 2008 12:49:47 -0000

I hate enterprise... they have poor service and are too expensive.

Loved your entry!!!

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

digitalmsg — Mon, 28 Apr 2008 21:21:00 -0000

David, who let you in? He was writing about one experience. Often, that's all it takes. You should go find out how serious Apple is about customer service and customer approval ratings (well, everywhere except this one, I've read.

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

David — Sat, 26 Apr 2008 18:46:41 -0000

If you dont like them dont deal with them a$$hole

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Patty — Thu, 24 Apr 2008 16:13:38 -0000

WOW, we had problems with Alamo a few years ago double charging our credit card. I wish that I had this type of powerful outlet back then!

Stupid car rental places!

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Linds — Thu, 24 Apr 2008 12:26:31 -0000

So what happens if you are foreign, like me, and want to rent a car when visiting?

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Helen — Thu, 24 Apr 2008 10:56:04 -0000

Sometimes I think that in this country we are very spoiled when it comes to our customer service.

We have good service much of the time, but when it's below par, we are shocked.

From what I hear, poor customer service is the norm in many other countries.

Not to minimize your situation, Carlos, though.

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Ostate — Thu, 24 Apr 2008 10:25:22 -0000

First off I will start out by saying that i am an enterprise employee and know that some things happen that people dont always feel like went in their favor however as a company we have an overall 81% completely satisfied customer rating. I guess what i am saying is that the service that you got doesnt reflect enterprise as a whole cause those folks if trained properly should have qualified to keep that from happening. Anywhere you go something can and will go wrong eventually if given enough opportunities and it appears you got your bad experience out of the way and its just that simple. Go to any other rental place and they make it twice as hard as we do to get a car

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Mr. Police Man — Thu, 24 Apr 2008 02:50:42 -0000

I was stranded with my car in Ontario this past week and called Enterprise and they too treated me like crap.

Let's picket Los.

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

rebecca — Wed, 23 Apr 2008 23:16:56 -0000

Okay, I'm lost.

Can someone explain the reference about the "vehicles with hydraulics and big spinner rims"?

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

kfranklin — Wed, 23 Apr 2008 20:25:20 -0000

you are obviously a flight risk.

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Mike M. — Wed, 23 Apr 2008 14:36:15 -0000

Scripture should have been the first consideration.

Re: Ragamuffin Soul » Dear Enterprise Rent-A-Car

Terrace Crawford — Wed, 23 Apr 2008 14:27:02 -0000

Sorry to hear of your experience. I had a pretty decent experience with them recently; although the only grief I experienced was when I only had a debit card to charge with they had a pretty extensive procedure to go through for me to use it (verifying employment - what?!; calling my bank, etc).